How American Airlines is missing the boat (err, plane) in customer service

In an effort to make sure this blog doesn’t turn into a Pinterest board of my wedding planning, I thought I would shift my focus to something business-related: customer service. For me, it seems pretty simple: customer asks for service, I provide service. If I can’t provide the aforementioned service, I explain why and offer […]

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Customer Service- a rant

**Fair warning. This is a long, drawn out chronicle of my atrocious experience with Directv. It drips with sarcasm because I’m fed up with their “service” and you may choose to skip this post if you’re not completely bored out of your mind looking for something to kill 20 minutes.** I’m in the business of […]

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